"I recently had a fall and thought it was time to get a personal alarm. I called Carelink and they were very friendly and helpful. I'm very pleased with my alarm and was able to test it and get used to it. I wish I had done it sooner, it has given my family great peace of mind."
Mrs Hall, Leicester
"I ordered it early Sunday morning and it arrived on Monday, very fast delivery. My son set it up and I tested it and it all worked without a hitch. I feel much safer now that I've got my pendant button and my family are happy too. Couldn't recommend it enough."
Mr Clarke, Nottingham
"Everyone at Carelink has been really helpful and friendly, the customer service team were very knowledgeable and also very patient with me. When I got it set up the people on the other end were also very friendly, polite and respectful. I'm very happy with it.."
Mrs Wright, Derby
Smaller payments, same life-changing service
- Peace of mind for less money than a portion of fish and chips! Our weekly plan is billed quarterly.
Our most affordable option
- Our Annual Plan offers great value. Complete peace of mind for the equivalent of 32p per day - that's less than a postage stamp!
Personal Alarms in the East Midlands
Carelink personal alarms are available throughout the East Midlands. Below are just some of the areas we serve.
Newark on Trent
Newark on Trent
Carelink Alarm Unit
The Carelink Personal Alarm unit is the heart of our system.
This powerful base unit plugs into your phone line and the mains power. It uses the phone line to contact us when you need help. You can plug your landline telephone into the back of the alarm, so there's no need to have an extra socket fitted. The Carelink Alarm base unit also has a loudspeaker and microphone built-in, so you can speak to us when you need help.
It has a back-up battery which can power the alarm for up to 40 hours in the event of a power cut. As soon as the power is restored, the back-up battery will recharge itself ready for any future power cuts.
Alongside the alarm base unit, the Carelink Personal Alarm Pendant ensures you can reach us whenever you need help. It is designed to be discreet, stylish, and comfortable.
The pendant has a range of up to 100 metres from the base unit, protecting you throughout your whole home and garden. It is also water-resistant, so there is no need to take it off before bathing or doing the dishes, for example.
What's more, the Carelink pendant has an impressive seven-year battery life. If it starts running low, we'll send you a brand-new replacement in advance. Therefore, you can rest assured that your Carelink alarm will always be there when you need it.
How to use your Carelink Alarm
Using the Carelink Personal Alarm couldn't be simpler. All you need to do is press the red button on your Carelink pendant or the Carelink alarm unit.
If you have a fall and need some help, simply press your red button. You will quickly be connected to our 24-hour Care Team. They will speak to you through the alarm base unit and ask you a few questions about what has happened. If you need help, the Care Team will call your nominated emergency contacts and, if necessary, the East Midlands emergency services.
Even if you can't hear us because you have fallen far away from the alarm unit, there is no need to worry. We will still call your nominated contacts to let them know you have raised the alarm. We will tell them we haven't managed to reach you and ask them to attend urgently.
False alarms are bound to happen now and then, so there is no need for concern if you accidentally knock the button. Just let it call through to our alarm centre and let us know you are OK. False alarms can even be helpful - it's certainly reassuring to know that your Carelink alarm is in perfect working order.
If you any questions about our alarms or the other devices we offer, then please feel free to get in touch. Our UK-based Customer Service team is available 24/7.
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