"I have been using my Carelink alarm for a few months now and cannot praise it highly enough. It was easy to order and get set up and lets me stay at home. My family has peace of mind now."
Mrs Hawkins, Brighton
"My new Carelink alarm has been brilliant. It was easy to arrange and set up thanks to the customer service team. They were friendly, polite and took their time with me."
Mr Fox, Milton Keynes
"Since my husband's health had declined, I decided I wanted something extra to help me out if I need it. Everything came quickly and our son set it up, everyone was very polite and friendly as well."
Mr & Mrs Barker, Southampton
Weekly Prices
Smaller payments, same life-changing service
- Peace of mind for less money than a portion of fish and chips! Our weekly plan is billed quarterly.
Annual Prices
Our most affordable option
- Our Annual Plan offers great value. Complete peace of mind for the equivalent of 32p per day - that's less than a postage stamp!
Personal Alarms in the South East
Carelink Personal Alarms are available throughout the South East of England, from Oxford to the Isle of Wight. Find your city or county on the list below.
Basingstoke
Crawley
Gillingham
Kent
Oxfordshire
Southampton
Berkshire
Dartford
Hampshire
Maidstone
Portsmouth
Surrey
Brighton & Hove
East Sussex
High Wycombe
Medway
Reading
West Sussex
Buckinghamshire
Eastbourne
Isle of Wight
Milton Keynes
Slough
Worthing
Basingstoke
Berkshire
Brighton & Hove
Buckinghamshire
Crawley
Dartford
East Sussex
Eastbourne
Gillingham
Hampshire
High Wycombe
Isle of Wight
Kent
Maidstone
Medway
Milton Keynes
Oxfordshire
Portsmouth
Reading
Slough
Southampton
Surrey
West Sussex
Worthing
Carelink Alarm Unit
The Carelink alarm unit is a simple plug and play system, consisting of a base unit and a small pendant. This base unit is the core of the Carelink alarm system. When you press your emergency button, the alarm unit will send an alert call directly through to our Care Team.
The alarm unit has a built-in loudspeaker and microphone, so you can communicate with the Care Team. We can turn the volume up if you are far from the alarm unit when you use it.
It also has a back-up battery that lasts up to 40 hours in the event of a power cut. As soon as the power comes back on, the back-up battery will automatically recharge itself.
Carelink Pendant
The Carelink Pendant is small and discreet, but still very powerful. It features a red emergency button which you should press whenever you need assistance.
The pendant has a range of up to 100 metres, in order to cover your whole home, including the garden and driveway. It is also water-resistant so you can wear it when bathing, showering or even doing the dishes.
Furthermore, the Carelink Pendant has a seven-year battery life. We will automatically send you a replacement button if the battery starts to run low. This way you will never be without the peace of mind of your Carelink alarm and pendant.
How to use your Carelink Alarm
Using the Carelink alarm is very easy. Let's run through an example scenario when you may need to use your alarm.
You are at home, doing some gardening or a spot of spring cleaning when you lose your balance and have a fall. Of course, a fall can be distressing, but with the Carelink Personal Alarm, there is no need for concern. All you need to do is press the button on the pendant around your neck or wrist. This will connect you to the Care Team straight away.
Once you are connected, you will hear the friendly voice of one of our Care Team asking if you are alright. They will ask you some questions about what has happened, whether you are hurt, and how you are feeling.
If you need some assistance, they will then start to call through the list of your nominated emergency contacts. They will ask one of your contacts to make their way over to you and help you up.
If you are hurt, then the emergency services will be the first port of call. We will also call your next of kin to let them know what's happened.
In a few rare cases, we might not be able to get through to your contacts. They may be working or unable to get to the phone, for example. If this is the case, the Care Team will call the emergency services to come and help you.
Carelink alarms help elderly, disabled, and vulnerable people throughout the South East of England to live independently at home with peace of mind.
If you would like to know more about our alarms and the other products we offer, then please feel free to get in touch. We'll be happy to answer your questions.
As the weather gets colder, it can be hard to stay active. Here are our top tips on how to stay active during the winter months. Read More
Coronavirus is the most serious crisis many of us have ever faced. Carelink will continue to support all our customers throughout the pandemic. Read More
Streaming services like Netflix are more popular than ever. Netflix has lots to offer older viewers, so here are 9 of the best films on Netflix in 2020. Read More
As the weather gets colder, our gardens can be full of hazards. Luckily, indoor gardening is a great solution. Here are our top indoor gardening tips. Read More